WELFARE & SAFEGUARDING

At CarFest, your safety and wellbeing are our top priority. We want every single guest, whether you’re big or small, young or young-at-heart, to have a safe, supported and joyful experience throughout the weekend.

We know that sometimes things don’t go quite to plan, and that’s why we’ve got a range of welfare, safeguarding and safe spaces available across the festival site. Whether you need a moment of quiet, help with childcare, medical assistance, or someone to talk to, our dedicated teams are here to help.

Safe Spaces & Support Services at CarFest

Finkley Nurseries – Lost & Found Children

If you’re separated from a child, or if a child finds themselves lost, Finkley Nurseries are here to help. You’ll find their dedicated team in the Music Arena by the Giant Wheel. Their Team will be giving out wristbands at the CarFest entrance, the Lost Child Tent, and around the festival site. It’s a simple way to attach your phone number to your child, so you can be quickly reunited if needed.

Cheshire Crèche - Tiny Tots Pit Stops

Need a quiet moment away from the crowds? Cheshire Crèche offers peaceful family spaces for feeding, changing, and relaxing with your little ones. You’ll find them in KidsFest and the Music Arena.

Welfare by X2

Need some extra support?

Whether you’re feeling overwhelmed, unwell, or just need someone to talk to, our welfare team is here to help. Located next to First Aid in The Music Arena

Real Birthing Company

Supporting expectant families and those with babies and young children.

The Real Birthing Company is operated by qualified midwives, providing support, in calm and comfortable spaces, for feeding and rest. Located in KidsFest by Pudsey’s Spot, and The Music Arena by the Information Point.

Sensory Spaces supported by Experia

If you or your child needs a sensory-friendly environment to decompress and recharge, visit either of our Sensory Spaces in SpaFest.

Mobile Immersive Reality Room: A mobile immersive room will be available to support festival goers who may experience sensory overwhelm. The space uses interactive projection to create calming visual environments such as oceans, forests or gentle motion scenes to help reduce stress responses by shifting attention and slowing sensory input.

Experia Sensory Trailer: Experia will provide a dedicated sensory trailer designed as a structured regulation and de-escalation space. Using carefully controlled lighting, projection, vibration and tactile equipment to support emotional regulation and sensory processing.

First Aid

For any medical needs, our trained professionals are ready to assist. First Aid is located in The Music Arena by the Giant Wheel & in the general tented Campsite near to The Petrol Head Pub.

Our First Aid is a judgement free zone – no matter what type of assistance you require, getting you help is our priority.

Information Points

Need directions, advice or support? Pop by one of our four Info Points:

  • • In the heart of KidsFest by the Merchandise Store
  • • By the Catering outlets in FoodFest
  • • In The Music Arena close to the Giant Wheel

Campsite
Management

Our campsite is staffed 24/7 by Festaff. If you need assistance during the night or in the early hours, they’re always on hand to help. They are located at the Information Point in general tented camping, near to The Petrol Head Pub.

SMOKING

Smoking and vaping are not allowed in any of the marquees or structures, or around any of the cars. If you wish to smoke or vape, please respect others by not smoking in busy areas or around children or food.

Dedicated Safeguarding Team

CarFest has a dedicated safeguarding team working behind the scenes and across the site. They’re trained to help ensure the safety of all children, vulnerable people and families, and are ready to step in if needed. If you have any concerns, please speak to a member of staff or visit the welfare point or Info Point.

If you need help at any time, please don’t hesitate to reach out to our friendly teams.

CarFest is here to make sure you feel safe, cared for and part of something truly special.

YOUNG CHILDREN

Parents/guardians are responsible for their under 18s at all times during CarFest. Please be aware we have some loud cars and loud music over the weekend, and we strongly suggest the use of ear protection on young children and recommend limited exposure for their own comfort. A limited number of earplugs are available from the Information Points.

Accessibility

If you are an access customer, we also have a range of amenities to help you navigate the Festival in both the arena and the campsites. These provisions include free PA/Carer tickets, dedicated entry points, accessible showers and loos operated by RADAR keys, Changing Places Unit/HDU with hoists located in the access campsite, two viewing platforms at xxx, mobility scooter hire and electrical hookups for charging essential equipment. For more information about our access facilities, and to register for your PA/Carer ticket, please visit CarFest Accessible to Everyone.


FESTIVAL SITE RULES

Please do NOT bring any of the following on to any part of the CarFest site, including car parks and campsite:

  • • Glass
  • • BBQs and open fires
  • • Disposable vapes
  • • llegal substances of any kind
  • • Dogs (except Assistance Dogs)
  • • Chinese lanterns
  • • Laysacs
  • • Please do NOT bring alcohol or single-use disposable vapes on to the festival site. A small quantity may be brought into the campsites. Bag searches will take place.
  • • Please note that it is NOT permitted to fly drones over the festival site.

OUR PARTNERS & SUPPORTERS

OUR HEADLINE PARTNER

Feature Partners

Supporting Partners

CARFEST IS PROUD TO BE SUPPORTING UK CHILDREN’S CHARITIES

Our Regional Partners