ACCESS REQUIREMENTS, PERSONAL ASSISTANT’S AND PROCESS

If you require assistance (free Personal Assistant ticket) to attend Carfest, wish to camp in the Accessible Campsite or have any other access requirements, please follow the process below:

  • Purchase a ticket for every fee-paying member of your party
    • DO NOT purchase a ticket for the person coming as a PA / Carer
    • If you are not awarded a free ticket you will be able to pay for the extra ticket later - you can read later how we decide on entitlement to free Personal Assistant tickets.
    • The process is the same for disabled children but the disabled child ticket is free and the Personal Assistant is required to pay for a full adult ticket.
  • Complete our online Access Requirement Form (only valid with a ticket reference number) with any supporting evidence.
  • We will endeavour to respond within 5 working days to confirm your requests
  • We will then send you a confirmation email, and further instructions

Please note - Photo ID of the disabled customer will need to be presented at ticket exchange on arrival. For disabled children, we will take parents’ photo ID into account.

Free Access Passes, Personal Assistant Tickets, Free Campervan permits CANNOT be sold on.

If you have purchased an access campervan permit and can no longer attend please contact info@carfest.org with the relevant details and proof. The SEE Tickets team can then change the ticket type so you can attempt to resell.

PROOF OF ACCESS REQUIREMENTS: PERSONAL ASSISTANT TICKETS

Alongside your completed access registration form, we can take the following types of information into account to award a Personal Assistant ticket.

For a free essential Personal Assistant ticket for adults we require:

  • A valid Access Card with a +1 symbol
    • Please provide your card number on the access registration form
  • A copy of a current award letter (included name address and rates of the award) of DLA, PIP, Attendance Allowance or similar
  • Impairment specific registration card / certificate
  • A recent personal letter of support from your hospital specialist clearly stating the need for a substantial amount of support from another person

Personal Assistant tickets are only issued where the disabled customer requires a significant and substantial amount of support from another person to attend the event. This support must be beyond what can reasonably be expected to be provided by friends and family already in attendance with you.

If you do not require a free Personal Assistant ticket or Accessible Campsite permit, but you have other requirements, please purchase the appropriate number of tickets and also complete the Access Requirements form.

Once agreed, a free Personal Assistant ticket of the same type already bought by you or an Accessible Campsite permit will be added to your order. The tickets will then be sent to you prior to the event.

CHILD ACCESS AND PERSONAL ASSISTANT TICKETS

Free tickets are available for all disabled children that prove eligibility via the access registration form.

GETTING HERE & PARKING:

For Accessible parking follow the general CarFest traffic signage on the main approach to the event. As you get closer to the event site there will be specific signage for Accessible parking and camping. There is no fee to park.

Parking spaces are allocated on a first come first served basis and cannot be pre-booked.

Blue Badge Permits will be required before entry into the car park. Parking spaces are restricted to one badge per car, any additional cars with friends and family members not holding a blue badge will need to park in the main festival car parks. Festival staff members will be on hand to guide you to the car parks and direct you onto your chosen campsite.

Accessible Campsite Parking: Please note that cars will not be permitted to park next to your caravan or tent, they should be parked in the Accessible car park. However, you are welcome to drive into the Accessible campsite to unload and once unloaded you need to park in the car park which is adjacent to the campsite.

If you’re coming on Public Transport - follow general signage and then you will find access specific signage as you get closer.

MOBILITY SCOOTER HIRE:

The team from Event Mobility Charitable Trust provide electric scooters and manual wheelchairs for the use of disabled, elderly and mobility impaired visitors to the show. To reserve an electric scooter or manual wheelchair you can book online at www.eventmobility.org.uk or contact the office on 01386 725391 to request a form to be posted to you. The Mobility Hire is situated in the Blue Badge day visitor car park at South and by the Main Entrance to the Arena at North.

Access Wristbands:

Once approved, Access customers will be provided with a wristband giving them access to the viewing platforms and accessible toilets.

A Personal Assistant will be provided a different wristband also allowing access to the platforms when accompanying the disabled guest.

Any friends and family who are camping with the disabled customer will also be wristbanded allowing them access to the accessible campsite.

Day ticket holders can collect their wristbands from either of the viewing platforms (when they are operating) or from the Organisers Office in the main field.

Campers will be provided with wristbands when they arrive on site.

The team from Event Mobility Charitable Trust provide electric scooters and manual wheelchairs for the use of disabled, elderly and mobility impaired visitors to the show. To reserve an electric scooter or manual wheelchair you can book online at www.eventmobility.org.uk or contact the office on 01386 725391 to request a form to be posted to you. The Mobility Hire is situated in the Blue Badge day visitor car park at South and by the Main Entrance to the Arena at North. To book a scooter, please follow the below links:

https://www.eventmobility.org.uk/book-your-scooter/carfest-north
https://www.eventmobility.org.uk/book-your-scooter/carfest-south

ACCESSIBLE CAMPSITE FACILITIES

To apply for an Accessible Campsite permit, you must first purchase a Weekend with Camping ticket. Once you have your ticket reference number, please follow the Access Requirements process.

There are accessible toilets and accessible showers (RADAR key required) in the campsite. In addition to these facilities, we also have a charging tent which has plug points available for those that need to charge power wheelchairs and scooters, a drinking water tap, a pot washing station and a fridge for storing medication and specialist food. There will also be standard facilities for non-disabled campers and it is politely requested that those campers not use the accessible facilities.

Changing Places Unit/HDU can be (subject to request*) located in the accessible campsite. The unit includes a height-adjustable changing bench, a hoist and room for up to two PAs. This is designed for customers who need hoisting and extra care/support and should only be used where necessary. Slings cannot be provided so we advise customers to bring their own should they be required. This unit is RADAR key controlled, if you have a key please bring it with you. If not, one can be collected from the campsite managers office.

*Please note, if you require the use of a HDU/Changing Places/Hoist, please ensure you indicate on the Access Requirements booking form.

Please note that a maximum of 5 people (including yourself and your Personal Assistant) may camp.

Due to limited space in the Accessible Campsite, we need to be strict on how much space each group is allocated. Therefore, space will be allocated based on individual requirements by our Accessibility Campsite Manager.

All groups are asked to abide by this so that we can fit as many people in the campsite as possible.

CARAVAN/CAMPERVANS

Disabled guests who are unable, because of the nature of their impairment, to camp may be permitted to bring a caravan/campervan free of charge as a reasonable adjustment.

If there is not a substantial disability-related need for this a full CV permit must be purchased at normal cost - we will be able to provide you a link to purchase the right permit.

To be considered for a free campervan pitch you must request this and tell us more in the access registration form.

ELECTRICAL HOOK-UPS

If you wish to arrange a power hook-up within the accessible campsite, we need to know in advance so the appropriate arrangements can be made with our power company.

Power can be supplied free of charge for disabled guests who require electricity due to a proven medical need. Customers who turn up on the day without making arrangements may not be able to acquire a power hook-up.

For those that wish to purchase a power hook-up due to not being eligible for a free hook-up, a link to pay will be sent on request. Please make this clear in your access registration

Power to tents is strictly only supplied if there is a proven medical need. There is no option to pay for power hook-up and we will not permit any connections to be made.

ARENA FACILITIES

Viewing Platforms

In the arena itself, we have several viewing platforms reserved for disabled people and their Personal Assistant. At busy times when the viewing platform becomes full, we will stop allowing access to and operate a one-in-one-out policy. Please do not reserve seats for long periods of time.

Please be advised that scooters may not be permitted on the platforms as a form of seating. You will be able to drive your scooter onto the platform then transfer to a chair. This will allow more space to accommodate visitors who need to use the area.

Some seating is available for disabled guests at the viewing platforms but if you want to take advantage of having a wander round the event then it is advisable to bring a folding seat with you should you need to rest. For anyone joining the disabled guest on the platform we can provide at most one additional chair, no further chairs will be allocated as we need to keep these available for those guests that need to sit down, but you are welcome to bring your own.

ACCESSIBLE TOILETS

These are within most toilet blocks around the site and additional accessible toilets at each viewing area and first aid tent. If you’re ever unsure of where the nearest one is please just ask the nearest steward or take a look on the festival map.

ASSISTANCE DOGS

Whilst CarFest welcomes Assistance Dogs, the show is not an ideal environment for even well-trained dogs and we strongly recommend you to make use of our free Personal Assistant scheme.

MEDICAL AND WELFARE SERVICES

The medical tent is located next to the Organisers Office. We welcome attendees who need to bring medicines, medical equipment, food or drink to manage a medical condition.

If you have any medication that needs to be kept cool, there is a fridge available in the medical tent. We recommend you take your medication directly to the medical tent when you arrive on site. This can be left there across the weekend at your own risk.

ACCESS TO PERFORMANCE

Our box offices are equipped with hearing loop systems on request for those using hearing aids. If you require this facility, please email the CarFest Access Team using carfest@nimbusdisability.com

If you require access to a BSL interpreter or other communication adjustments please make sure this is clearly stated on your registration form. We will be in touch to discuss appropriate levels of support

DISTANCES: CARFEST SOUTH

At Carfest South there is 160m distance from accessible campsite to festival entrance on TARMAC.

Blue Badge parking day tickets holders are parked 480m away from the entrance.

At CarFest South we operate a shuttle bus service from both of these locations to the event site. This bus runs daily from show open until show closed and is operated by Festival stewards. The bus is first come first serve basis and cannot be pre-booked.

The bus collects from the following destinations:

Accessible day car park - Event Mobility tent

Accessible campsite – collects on the road outside entrance to car park

Show site – organisers office located in music field

*as the show closes down each night the bus cannot run for approx. 20mins to allow the crowds to exit the site.

DISTANCES: CARFEST NORTH

At CarFest North there is 140m distance from accessible campsite and day visitor car park to festival entrance on grass.

OPENING & CLOSING TIMES

To be confirmed closer to the festival dates.