Carfest

FAQs

If you have any ticket related enquiries about CarFest, queries not directly answered here, please feel free to email us at tickets@carfest.org.

Any other queries please email info@carfest.org.

Ticketing Queries

What ticket types are available?

All our ticket types can be found on our Ticket Types & Prices page. Please note tickets are available in limited quantities: Click here

When will I receive my CarFest tickets?

To remain environmentally friendly, we will be supplying you with PRINT AT HOME E-TICKETS. Your tickets will be sent to you via email, approximately 1-2 weeks prior to the festival. The ticket will be attached to your confirmation in the form of a PDF. Each ticket purchased will have its own page on the document, with its individual barcode. If you lose your tickets, you can use the order tracker here: https://carfest.seetickets.com/customerservice to download your tickets. To log into the order tracker, you simply need to enter your order reference number and either your postcode, telephone number or last 4 digits of the payment card used when booking.

I’ve not received my ticket booking confirmation email.

When booking your tickets online, you should receive a confirmation email shortly after from SEE Tickets. This email will show details of your order including: show, date, venue, number of tickets, and booking reference. Sometimes this email can land in your junk mailbox, so please check whether it is there. If you haven’t received a confirmation email, have lost/deleted it, or you’re not sure whether or not your booking went through, you can get your order details resent to you. https://www.seetickets.com/customerservice Please note: The ‘forgotten your details?’ option only works if you enters the same email address that you used on your order.

What does the Refund Protection Insurance cover?

Additional TicketPlan Cancellation Protection is available at the time of booking from SEE Tickets. CarFest tickets are non-refundable, however this may protect you against cancellation resulting from accidents and unexpected illnesses. Full details are included in the TicketPlan terms and conditions. *Please check these carefully to ensure you have the cover you require. Please note - TicketPlan is an external ticket protection provider and CarFest or Brand Events takes no responsibility for this service. All claims must be handled with them directly: https://www.ticketplangroup.com/

I need to amend my postal/email address

If you need to make amendments to your booking you can use the order tracker here: https://carfest.seetickets.com/customerservice . You will need to enter your SEE Tickets order reference number and then either the postcode or telephone number used when booking. If you don’t have these details then please use the ‘Forgotten your details?’ option and enter the email address used when booking.

I have a ticket rolled over from 2020/2021 to 2022

If you are lucky enough to have a ticket already to our 2022 shows, then please read on. As the show dates have now been announced, you need to decide what you’d like to do with your tickets. If you are able to attend the dates, you don’t need to do anything! If you can’t attend the event, now that you know the dates, please follow the below instructions: Follow this link: https://carfest.seetickets.com/customerservice If you would like to exchange between North and South – Please use the ‘Exchange tickets’ option to move your order between our festivals. Your exchange will be instant and you will be sent an updated confirmation shortly after. If you would like a refund – Please use the ‘I would like to request a refund’ option. Refunds will be processed within 30 days of the request. Please note the deadline to complete this is Tuesday 9th November. All bookings cannot be changed post this date.

Can I upgrade my tickets?

We offer upgrades to customers, when there is availability. We only offer the ability for customers to upgrade specific ticket types so please take a careful look through the list below:

  • -Upgrade a ‘Day’ ticket to ‘Premium Day’ ticket
  • -Upgrade a ‘Weekend without Camping’ ticket to ‘Premium Weekend without Camping’ ticket
  • -Upgrade a ‘Weekend with Camping’ ticket to ‘Premium Weekend with Camping’ ticket
  • -Upgrade a ‘Big Early Weekend with Camping ticket’ to ‘Big Early Premium Weekend with Camping ticket.
  • -Upgrade a ‘Day’ ticket to ‘Weekend without Camping’ ticket or ‘Weekend with Camping’ or ‘Big Early Weekend with Camping’ ticket (this also applies to ‘Premium’ ticket types.

You can request this u+pgrade directly with our ticket provider See Tickets here and us the contact form on their website.

You will need to enter your See Tickets order reference number and then either the postcode or telephone used when booking. If you don’t have these details then please use the ‘Forgotten your details?’ option and enter the email address used when booking.

Please note that upgrades are only subject to availability.

Can I get a refund, exchange or swap on my ticket?

We have a strict no Refund Policy. Therefore, we do not offer any refunds or exchanges on CarFest tickets.

I need to add ticket(s) to my booking. How do I do this?

You can add general tickets, children’s tickets and permits to an existing booking where there is ticket availability.

Please click the ‘Book Tickets’ button on our website then click on the ‘Add to your order’ option on the booking page

You will then need to enter your Booking Reference Number and Email Address. Depending on what you’ve booked, a selection of ticket options will appear that you can add to your order. If the option you’re looking for isn’t coming up, it’s because you don’t have the correct ticket combination to purchase it, the ticket type is unavailable at this time or the ticket type is sold out.

Any issues, please contact our team: info@carfest.org

General Questions

When will you be announcing line-up/content for CarFest 2022?

We will be announcing some of our music line-up on Chris Evans’ show on Virgin Radio on 11th November, but keep an eye out for some surprise announcements!

Please sign up to our newsletter and check socials and the website for any updates and announcements: https://carfest.org/newsletter/

Will I be required to have a test or vaccine to attend CarFest?

We will align our policies with government guidelines when the festivals come around. We will communicate with all bookers close to the festival on what they are expected to provide.

How much money goes to charity?

CarFest 2021 raised £2.75 million for BBC Children in Need, Comic Relief, Ellen Macarthur Cancer Trust, My Black Dog, Rainbow Trust, Starlight Children’s Foundation, Teenage Cancer Trust and local hospices.

Since CarFest started in 2012, we’ve raised a total of £19 million for our UK partner charities. Amazing!

In 2022, all profits from CarFest, including a guaranteed 20% of the face value price of each ticket, will be donated to our UK partner charities.

For full details of our 2022 charity partners,

Are the events suitable for young children?

Many young children have enjoyed CarFest - some of them enjoying live music for the first time on the shoulders of their parents, which is a great sight to behold. However, there are some precautions you may wish to take to ensure that it is an enjoyable experience for you all.

The Track Show may feature Formula 1 and other cars which are very loud. If you would like to watch these from close quarters, we would recommend bringing and using ear protection on children for their own comfort. Likewise, it is not recommended that young children get too close to the sound systems for the Main Stage.

It is also worth noting that the music on each evening will go on until 10pm or 11pm. We rely on your judgement to determine whether your child will find this enjoyable or not.

Can I park at CarFest?

Car parking is available to all festival ticket holders. Car Parks are located within the festival site and are professionally managed. There is also 24-hour security on-site, which includes regular patrols of the parking areas. All types of vehicles are permitted in the car parks, including motorbikes and live-in vehicles, although it is not permitted to sleep in live-in vehicles in the parking areas.

Please note that there is NO vehicular access within the main CarFest campsite; cars must be parked in the campsite car park and all items carried in. Only the Caravan/Campervan and Accessible campsites can be driven into. All cars/tow vehicles in Caravan/Campervan sites can be unhitched and parked in designated parking areas. They cannot be left within the allocated pitch.

Parking passes are free with your CarFest order. Please note Day Visitors are not required to hold a parking pass.

Can I bring my bike to CarFest?

There are no specific cycle-parking facilities, although there will be fencing to which you may secure your bike. We are unable to take responsibility for bicycles secured in this way. Please note, bicycles are not permitted on the festival ground.

Is CarFest accessible for the disabled?

Yes, CarFest is accessible for those with a disability! For full details on disabled access and Personal Assistant tickets please visit our Accessibility Page.

Are there ATM Machines on site?

There are ATM machines at CarFest, please refer to the festival map whilst on site.

Are we allowed to bring picnics, blankets & chairs?

We allow picnics, soft drinks, blankets and folding chairs to be brought in and set up beyond the marked out ‘standing only’ area of the music arena. Please note, our policy is one chair per person and these chairs must be foldable. We do not allow gazebos, laysacs, windbreakers or tents. Structures like these block the view of the stage for other CarFesters, so please be considerate of others when setting up your area for the evening and don’t take up too much space!

Are dogs/pets allowed at CarFest?

No, due to safety and hygiene reasons dogs/pets are not allowed on site. Only Assistance Dogs are allowed at CarFest. Proof of personal assistance must be brought/provided upon entry.

Can I volunteer at CarFest?

To apply to be a volunteer for 2022 please email info@carfest.org . Please email us your name, contact email and what event you’d like to volunteer for.

CarFest encourages applications from deaf and disabled people. Assistance will be offered to those who wish to apply.

Please note, you must be over 18 years of age to apply.

Smoking Policy

Smoking is not allowed in any of the marquees or structures. Smoking will also not be allowed around any cars. Visitors who wish to smoke are asked to respect others by refraining from smoking in busy areas, around children or around food.

What are your campsite policies?

For more details on camping at CarFest, please visit our Camping page

We’ve created two great festival weekends for 2022 and we’d love for you to join us and help us raise much needed funds for our charity partners. To be the first to hear about updates and announcement, make sure to sign up to our newsletter: