CARFEST

FAQs

Do you have a query about your ticket or something else at CarFest? Then please take a look through our FAQs below as we can help answer your questions! And if you can’t find the answer to your question here, feel free to drop a line to our team:

Ticketing Queries

When will tickets be going back on sale?

Tickets are currently on sale!

Secure your tickets here or check out our ticket types & prices here.

What ticket types are available?

All our ticket types can be found on our Ticket Types & Prices page. Please note tickets are available in limited quantities: Click Here

When will I receive my CarFest tickets?

Your tickets will be sent to you via email, approximately 1-2 weeks prior to the festival. The ticket will be attached to your confirmation in the form of a PDF. Each ticket purchased will have its own page on the document, with its individual barcode. If you lose your tickets, you can use the order tracker here to download your tickets. To log into the order tracker, you simply need to enter your order reference number and either your postcode, telephone number or last 4 digits of the payment card used when booking.

I’ve not received my ticket booking confirmation email.

When booking your tickets online, you should receive a confirmation email shortly after from SEE Tickets. This email will show details of your order including: show, date, venue, number of tickets, and booking reference. Sometimes this email can land in your junk mailbox, so please check whether it is there. If you haven’t received a confirmation email, have lost/deleted it, or you’re not sure whether or not your booking went through, you can get your order details resent to you. https://www.seetickets.com/customerservice Please note: The ‘forgotten your details?’ option only works if you enters the same email address that you used on your order.

What does the Refund Protection Insurance cover?

Additional TicketPlan Cancellation Protection is available at the time of booking from SEE Tickets. CarFest tickets are non-refundable, however this may protect you against cancellation resulting from accidents and unexpected illnesses. Full details are included in the TicketPlan terms and conditions. *Please check these carefully to ensure you have the cover you require. Please note - TicketPlan is an external ticket protection provider and CarFest takes no responsibility for this service. All claims must be handled with them directly: https://www.ticketplangroup.com/

I need to amend my postal/email address

If you need to make amendments to your booking you can use the order tracker here. You will need to enter your SEE Tickets order reference number and then either the postcode or telephone number used when booking. If you don’t have these details then please use the ‘Forgotten your details?’ option and enter the email address used when booking.

Can I upgrade my tickets?

We offer upgrades to customers when there is availability. In order to upgrade your tickets, please follow this process:

1. Sign into the Customer Service portal here - https://carfest.seetickets.com/customerservice. Sign in with your order reference number and either postcode, telephone number or email address used when ordering. If you cannot find your order reference number then please use the ‘Forgotten your details?’ section to have this confirmed via email

2. Scroll down to and select ‘Exchange Tickets’

3. There is only 1 CarFest show so on the next page click ‘Check Availability’ to continue

4. Select the tickets that you would like to exchange to once you click ‘Continue’ then you will need to follow the steps to complete the payment for the difference in price.

Please note, only tickets that are available on the booking site will be visible in the exchange tool. This can be used for exchanging whole orders, not part of an order – to do this please use the contact form found at the bottom of the CS portal. The exchange tool will only allow exchanges where either the price is the same or higher, no refunds will be issued.

If the upgrade you wishing to request is not listed, please contact See Tickets’ customer service via the customer service portal.

Can I get a refund, exchange or swap on my ticket?

We have a strict no Refund Policy. Therefore, we do not offer any refunds or exchanges on CarFest tickets.

I need to add ticket(s) to my booking. How do I do this?

To add tickets to an existing booking, please click on the ‘Already Ordered Tickets’ option on the booking page.

You will then need to enter your Booking Reference Number and Email Address. All ticket options will appear; however you will only be able to add on tickets that comply with your order.

If you have a rollover booking or are having any issues, please contact our team: info@carfest.org

Can I sell my CarFest tickets?

As CarFest tickets are not name specific, you can pass them along to family and friends! Alternatively, we recommend advertising the tickets on ticket resale websites or Facebook group such as CarFest Buddies tickets, managed by a community of CarFest lovers. However, please note that nor CarFest or SEE Tickets can be held responsible for any tickets sold or passed on.  

What is included in the Premium Offer?

Premium tickets include access to the Premium Lounge, complimentary tea and coffee throughout the day, luxury restrooms, CarFest’s Official Festival Pack screens with live feed to Main Stage. More details here

How many family tickets can I buy?

So that a maximum of families can benefit from the family ticket, we are limiting this ticket type to maximum one ticket per booking.  

Please note that Family Ticket types have now completely sold out.

How many tickets can I buy?

You can purchase up to 20 tickets in one order, but 10 tickets per ticket type.

Please note that you can only purchase 1 Family Ticket and 2 Caravan Permits per booking.

What is the order tracker?


You can check all the detail of your bookings by entering your booking reference number and details via the See Tickets Order Tracker. This is a useful tool to see your order in detail, resend booking confirmation, print your E-Tickets when they become available and add tickets to your booking when there is availability.

Will tickets be available at the gate?

Yes, tickets will be available at the gate. Please make sure to check our ticket page to check ticket availability. https://carfest.org/pricing-types/

How can I take a look at my ticket order?

Please check your ticket order here

When will I get my tickets and where can I get them?

Tickets will be made available to download closer to the time of the event. You will get a notification via email when they are available. Please download them from here once they are available.

How do I get carer tickets?

For full details on disabled access and Personal Assistant tickets please visit our Accessibility Page .

Do you have an instalment plan?

If you pay via PayPal you will be able to split the cost across 3 months. For more information click here

General Questions

When will you be announcing line-up/content for CarFest 2024?

We will be announcing our music line-up throughout the year.

Make sure you sign up to our newsletter to be first to hear about all of the latest announcements.

How much goes to charity?

CarFest 2022 raised £3.14 million for BBC Children in Need, Comic Relief, Ellen MacArthur Cancer Trust, My Black Dog, Rainbow Trust, Starlight Children’s Foundation, Teenage Cancer Trust and local hospices.

Since CarFest started in 2012, we’ve raised a total of £23 million for our UK partner charities. Amazing!

All funds raised by CarFest In 2024, as well as a guaranteed 10% of the price of each ticket will be donated to our charity partners:

Head to our charity partners page for more details.

Is the event suitable for young children?

Many young children have enjoyed CarFest - some of them enjoying live music for the first time on the shoulders of their parents, which is a great sight to behold. However, there are some precautions you may wish to take to ensure that it is an enjoyable experience for you all.

The Track Show may feature Formula 1 and other cars which are very loud. If you would like to watch these from close quarters, we would recommend bringing and using ear protection on children for their own comfort. Likewise, it is not recommended that young children get too close to the sound systems for the Main Stage.

It is also worth noting that the music on each evening will go on until 10pm or 11pm. We rely on your judgement to determine whether your child will find this enjoyable or not.

Can I park at CarFest?

Car parking is available to all festival ticket holders. Car Parks are located within the festival site and are professionally managed. There is also 24-hour security on-site, which includes regular patrols of the parking areas. All types of vehicles are permitted in the car parks, including motorbikes and live-in vehicles, although it is not permitted to sleep in live-in vehicles in the parking areas.

Please note that there is NO vehicular access within the main CarFest campsite; cars must be parked in the campsite car park and all items carried in. Only the Caravan/Campervan and Accessible campsites can be driven into. All cars/tow vehicles in Caravan/Campervan sites can be unhitched and parked in designated parking areas. They cannot be left within the allocated pitch.

Parking passes are free with your CarFest order. Please note Day Visitors are not required to hold a parking pass.

Electric Car charging is not currently available, but we are looking into options for the future.

Can I bring my bike to CarFest?

There are no specific cycle-parking facilities, although there will be fencing to which you may secure your bike. We are unable to take responsibility for bicycles secured in this way. Please note, bicycles are not permitted on the festival ground.

Is CarFest accessible for the disabled?

Yes, CarFest is accessible for those with a disability! For full details on disabled access and Personal Assistant tickets please visit our Accessibility Page.

Are we allowed to bring picnics, blankets & chairs?

We allow picnics, soft drinks, blankets and folding chairs to be brought in and set up beyond the marked out ‘standing only’ area of the music arena. Please note, our policy is one chair per person and these chairs must be foldable. We do not allow gazebos, laysacs, windbreakers or tents. Structures like these block the view of the stage for other CarFesters, so please be considerate of others when setting up your area for the evening and don’t take up too much space!

Are dogs/pets allowed at CarFest?

No, due to safety and hygiene reasons dogs/pets are not allowed on site. Only Assistance Dogs are allowed at CarFest. No assistance dog will be allowed on site if not previously approved by our accessibility team and without the relevant ticket. Visit Accessibility to learn more.

Can I volunteer at CarFest?

To volunteer at CarFest 2024 please follow the instructions on this page.

Smoking Policy

Smoking is not allowed in any of the marquees or structures. Smoking will also not be allowed around any cars. Visitors who wish to smoke are asked to respect others by refraining from smoking in busy areas, around children or around food.

Disposable vapes are not allowed.

What is your festival policy?

Please carefully observe our festival policy below before joining us at CarFest.

Please do NOT bring any of the following onto any part of the CarFest Site:

  • Gazebos
  • Windbreakers
  • Glass bottles
  • BBQs
  • Gas – only bottles up to 2.2kg are tolerated in the campsite only. Campers wishing to bring cooking stoves may only use purpose-built gas stoves with small gas bottles (2.2kg). No spare gas bottles to be brought. Please note: DO NOT CHANGE GAS BOTTLES OR CANNISTERS INSIDE TENTS.
  • Open fires
  • Drones
  • Generators
  • Chinese lanterns
  • Fireworks
  • Disposable vapes
  • Illegal substances of any kind
  • Any pet animals or birds. Note: The only animals allowed on site are Assistance Dogs and need to be approved by our accessibility team prior the festival
  • Vehicle towed trailers – trailers are not allowed into the campsite but can be parked up at the entrance, as we provided an area near the entrance for these to be padlocked up.
  • Tents cannot be brought and pitched in the caravan sites, due to fire risk and health and safety regulations.
  • It is not permitted to bring alcohol onto the main festival site and bag search will be operated upon entry to the main festival site.
  • Please note, no glass bottles and no glass in general is allowed. It will be confiscated on entry as it might damage the farmland.
  • Camping Weekend Ticket holders are permitted to bring alcohol for personal consumption into the campsites, up to the per person allowance.
  • Per person: 12 cans of beer / lager / cider OR 75cl of spirits (in a plastic container) OR a 2.25 litre box of unopened wine for the weekend (campers only)
  • Drones are not permitted at the festival or campsites. It is a criminal offence to fly drones over populated areas such as festivals. To commit such an offence is punishable and can lead to a 5-year prison sentence and or unlimited fine. Any drones and the pilots thereof, found flying will have equipment confiscated and authorities will be informed to take further action. Your cooperation and support with this is appreciated.

We reserve the right to refuse admission or to evict any person from CarFest for drunkenness, unruly behaviour or for breaking any of these conditions.

The CarFest Official media team and a number of independent production companies will be taking photographs and filming this event. By entering the event you consent to your image being used in any future CarFest and CarFest promotion. If you do not wish your image to be used please go the Organisers Office or speak to the photographer/camera team at the time.

We’re sorry if any of your personal property is lost or damaged whilst at CarFest. Neither the organisers, venue owner or Charity Partners can be held responsible. We strongly recommend never leaving any valuables unattended in your caravan or tent.

Motorsport can be dangerous. Despite the organisers taking all reasonable precautions unavoidable accidents can happen. In respect of these you are present at your own risk.

CarFest is held on agricultural land. The organisers and the venue owner would like to remind you that the paths and grounds within the event and camping areas may be uneven. Whilst every reasonable effort has been taken to ensure your safety at all times visitors are requested to take care, especially after dark or in muddy or wet conditions. Neither the organisers nor venue owner can accept responsibility for injury as a result of ground conditions however sustained whilst on these premises.

When do the Festival Doors open?

If you are a day visitor

Day visitor car park usually opens for ‘Day’ and ‘Weekend Without Camping’ visitors at 11am on Friday and 9am on Saturday and Sunday. Please do not arrive before this time as there is no space for cars to queue. The show usually opens at 12pm on Friday and 10am on Saturday and Sunday. The event usually finishes between 10:30pm-11pm. Exact timings will be confirmed and shared closer to the event.

If you are a Big Early visitor

The Big Early campsite doors usually open from 4pm to 8pm on the Thursday. Please note that we will be unable to accommodate late arrivals and please do not arrive before 4pm as we might not be ready and we cannot block the local roads. Exact timings will be confirmed and shared closer to the event.

If you are a camping visitor

The camping doors usually open at 8am on Friday, with the Festival opening at 12pm, but the exact timings will be confirmed and shared closer to the event. 

Can I leave and come back to the event?

You will receive an entry wristband on arrival which will let you come in and out the festival, as long as you keep it on.

Do I need a car parking pass?

Car parking is included in all booking so you will not need to book one in advance. If you are a day booker, you do not require a parking pass to stay for the day. If you are camping with us, you will receive a parking pass by email from See Tickets 2-3 weeks before CarFest begins [along with your caravan permit if you have one]. If you are bringing more than one car, feel free to print your parking pass as many times as you need to.

Are trolleys available to hire?

Whether you are coming for a day or for a whole weekend, carriages and trolleys will help you transport your belongings, get in, get out, or around and about!

With Airs & Graces, you can pre-book carriages and trolleys for a bit, for a day, or the whole weekend! Carts are available for both campsite and festival site. Pre-book here.

Does the event accept cash or card?

Most of the event is cashless including our main bars, however, some exhibitors and activities may accept cash so it could be a good idea to keep some in case. Please note that we do not have ATMs available at CarFest.

OUR PARTNERS & SUPPORTERS

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Feature Partners
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