CARFEST

FAQs

Do you have a query about your ticket or something else at CarFest? Then please take a look through our FAQs below as we can help answer your questions! And if you can’t find the answer to your question here, feel free to drop a line to our team:

Ticketing Queries

When will tickets go back on sale?

Early Bird Sale are going back on sale from Wednesday 4th September – Saturday 8th September

Our general ticket sale will begin in November

Sign up to the Early Access List here.

What ticket types are available?

All our ticket types can be found on our Ticket Types & Prices page. Please note tickets are available in limited quantities.

Will Family Tickets be available for 2025

Yes, family tickets will be available during our Early Bird Sale. These ticket types offer a fantastic value and are in limited quantity.

A Family ticket gives access to 2 Adults (17+) and 2 Children (6-16) for the ticket type of your choice.

Please note that Premium Family tickets and Saturday Family tickets are not available for purchase.

How many family tickets can I buy?

So that a maximum of families can benefit from the family ticket, we are limiting this ticket type to maximum one ticket per booking.  

When will I receive my CarFest tickets?

Your tickets will be sent to you via email, approximately 1-2 weeks prior to the festival. The ticket will be attached to your confirmation in the form of a PDF. Each ticket purchased will have its own page on the document, with its individual barcode. If you lose your tickets, you can use the order tracker here to download your tickets. To log into the order tracker, you simply need to enter yourorder reference number and either your postcode, telephone number or last 4 digits of the paymentcard used when booking.

I’ve not received my ticket booking confirmation email.

When booking your tickets online, you should receive a confirmation email shortly after from SEE Tickets. This email will show details of your order including: show, date, venue, number of tickets, and booking reference. Sometimes this email can land in your junk mailbox, so please check whether it is there. If you haven’t received a confirmation email, have lost/deleted it, or you’re not sure whether or not your booking went through, you can get your order details resent to you vis the Order Tracker. Please note: The ‘forgotten your details?’ option only works if you enters the same email address that you used on your order/

What does the Refund Protection Insurance cover?

Additional Ticket Plan Cancellation Protection is available at the time of booking from SEE Tickets. CarFest tickets are non-refundable, however this may protect you against cancellation resulting from accidents and unexpected illnesses. Full details are included in the TicketPlan terms and conditions. *Please check these carefully to ensure you have the cover you require. Please note - TicketPlan is an external ticket protection provider and CarFest takes no responsibility for this service. All claims must be handled with them directly: https://www.ticketplangroup.com/

I need to amend my postal/email address

If you need to make amendments to your booking you can use the order tracker here. You will need to enter your SEE Tickets order reference number and then either the postcode or telephone number used when booking. If you don’t have these details then please use the ‘Forgotten your details?’ option and enter the email address used when booking.

Can I upgrade my tickets?

We offer upgrades to customers when there is availability. In order to upgrade your tickets, please follow this process:

1. Sign into the Customer Service portal here - https://carfest.seetickets.com/customerservice. Sign in with your order reference number and either postcode, telephone number or email address used when ordering. If you cannot find your order reference number then please use the ‘Forgotten your details?’ section to have this confirmed via email

2. Scroll down to and select ‘Exchange Tickets’

3. There is only 1 CarFest show so on the next page click ‘Check Availability’ to continue

4. Select the tickets that you would like to exchange to once you click ‘Continue’ then you will need to follow the steps to complete the payment for the difference in price.

Please note, only tickets that are available on the booking site will be visible in the exchange tool. This can be used for exchanging whole orders, not part of an order – to do this please use the contact form found at the bottom of the CS portal. The exchange tool will only allow exchanges where either the price is the same or higher, no refunds will be issued.

If the upgrade you wishing to request is not listed, please contact See Tickets’ customer service via the customer service portal.

Can I upgrade my Family Tickets?

To upgrade your Family ticket, you will need to go through See Ticket’s rebook/refund process. To do so, please purchase the desired tickets. Once this is done, you will need to log in your Order Tracker and contact See Tickets via the Contact Us Form and ask them to refund the initial Family Ticket. Exchanges are only available where either the price is the same or higher. Only tickets that have been upgraded will be refunded.

See Tickets Order Tracker

Best wishes,
Team CarFest

Can I get a refund, exchange or swap on my ticket?

We have a strict no Refund Policy. Therefore, we do not offer any refunds or exchanges on CarFest tickets.

I need to add ticket(s) to my booking. How do I do this?

To add tickets to an existing booking, please click on the ‘Already Ordered Tickets’ option on the booking page.

You will then need to enter your Booking Reference Number and Email Address. All ticket options will appear; however you will only be able to add on tickets that comply with your order.

Can I sell my CarFest tickets?

See Tickets offers a safe resale platform called Fan to Fan. Tickets can only be resold at face value or lower.

As CarFest tickets are not name specific, you can also pass them along to family and friends!

Alternatively, we recommend advertising the tickets on ticket resale websites or Facebook group such as CarFest Buddies tickets, managed by a community of CarFest lovers. However, please note that nor CarFest or SEE Tickets can be held responsible for any tickets sold or passed on and we strongly encourage all transactions to be held via See Tickets Fan to Fan platform.

What is included in the Premium Offer?

Premium tickets include access to the Premium Lounge, a glass of fizz, complimentary tea and coffee throughout the day, luxury restrooms, CarFest’s Official Festival Pack screens with live feed to Main Stage and more. More details here

What is the order tracker?


You can check all the detail of your bookings by entering your booking reference number and details via the See Tickets Order Tracker. This is a useful tool to see your order in detail, resend booking confirmation, print your E-Tickets when they become available and add tickets to your booking when there is availability.

How can I take a look at my ticket order?

Please check your ticket order here

Will tickets be available at the gate?

Yes, tickets will be available at the gate. Please make sure to check our ticket page to check ticket availability.

How do I get carer tickets?

For full details on disabled access and Personal Assistant tickets please visit our Accessibility Page.

Do you have an instalment plan?

If you pay via PayPal at checkout you will be able to request to split the cost across 3 months. For more information click here

General Questions

When will you be announcing line-up/content for CarFest 2025?

We will be announcing our music line-up throughout the year.

Make sure you sign up to our newsletter to be first to hear about all of the latest announcements.

How much goes to charity?

10% of the price of each ticket, as well as all fundraising initiatives on-site and 100% of our profit is donated to our charity partners.

Since CarFest started in 2012, we have raised over £25 million for UK partner charities. Amazing!

Head to our charity partners page for more details.

What is your festival policy?

All visitors entering the festival must agree with our festival policy.

Under 18 years old

Under 18 years old must be accompanied by an adult at the festival and in the campsites. Under 18 years old will not be allowed to enter or re enter the festival if they are not accompanied by an adult and MUST camp with an adult. Proof of age may be required upon entry. Please ensure that you have ID with you in case you are asked. Failure to provide such ID may result in you being asked to leave the festival. Valid forms of ID include:

  • An in-date photographic driver’s license or provisional licence.
  • A valid passport (not a photocopy). Out of date passports will NOT be accepted.
  • A Proof of Age Standards Scheme Card (showing the PASS hologram)

We will be operating and enforcing a strict Challenge 25 policy at CarFest. If you can’t provide valid identification when asked, you will be asked to leave the site and come back with your ID. So if you are lucky enough to look 25 or younger, please make sure that you bring an acceptable form of identification.

All tickets can only be purchased by an adult 18 or over.

By purchasing a child ticket (0-5 or 6-16) you are confirming that you are either the parent, legal guardian or nominated guardian of the teen or child for whom you are purchasing.

Young Children

Many young children have enjoyed CarFest - some of them enjoying live music for the first time on the shoulders of their parents, which is a great sight to behold. However, there are some precautions you may wish to take to ensure that it is an enjoyable experience for you all.

The Track Show may feature Formula 1 and other cars which are very loud. If you would like to watch these from close quarters, we would recommend bringing and using ear protection on children for their own comfort. Likewise, it is not recommended that young children get too close to the sound systems for the Main Stage.

It is also worth noting that the music on each evening will go on until 10pm or 11pm. We rely on your judgement to determine whether your child will find this enjoyable or not.

Admission to the festival

We reserve the right of entry to the festival.

CarFest is all about connecting people and celebrating the diversity of our world. We want to make sure that everyone feels welcome, respected and safe no matter their race, gender, sexuality, age, ability, religion, or anything else.

We have a zero-tolerance policy for any form of discrimination or harassment.

Anti-social behaviour will not be tolerated and you will be ejected without refund.

A CCTV system is in operation at this Event, for the purposes of Public Safety and Prevention of Crime.

Bag Searches take place at all points of entry into the festival and any prohibited items will be confiscated.

Smoking Policy

Smoking is not allowed in any of the marquees or structures. Smoking will also not be allowed around any cars. Visitors who wish to smoke are asked to respect others by refraining from smoking in busy areas, around children or around food. Disposable vapes are forbidden.

Forbidden items

  • Gazebos
  • Windbreakers
  • Glass bottles
  • BBQs
  • Gas – only bottles up to 2.2kg are tolerated in the campsite only. Campers wishing to bring cooking stoves may only use purpose-built gas stoves with small gas bottles (2.2kg). No spare gas bottles to be brought. Please note: DO NOT CHANGE GAS BOTTLES OR CANNISTERS INSIDE TENTS.
  • Open fires
  • Drones
  • Generators
  • Chinese lanterns
  • Fireworks
  • Disposable vapes
  • Illegal substances of any kind
  • Any pet animals or birds. Note: The only animals allowed on site are Assistance Dogs and need to be approved by our accessibility team prior the festival
  • Vehicle towed trailers – trailers are not allowed into the campsite but can be parked up at the entrance, as we provided an area near the entrance for these to be padlocked up.
  • Tents cannot be brought and pitched in the caravan sites, due to fire risk and health and safety regulations.
  • It is not permitted to bring alcohol onto the main festival site and bag search will be operated upon entry to the main festival site.
  • Please note, no glass bottles and no glass in general is allowed. It will be confiscated on entry as it might damage the farmland.
  • Camping Weekend Ticket holders are permitted to bring alcohol for personal consumption into the campsites, up to the per person allowance.
  • Per person: 12 cans of beer / lager / cider OR 75cl of spirits (in a plastic container) OR a 2.25 litre box of unopened wine for the weekend (campers only)
  • Drones are not permitted at the festival or campsites. It is a criminal offence to fly drones overpopulated areas such as festivals. To commit such an offence is punishable and can lead to a 5-year prison sentence and or unlimited fine. Any drones and the pilots thereof, found flying will have equipment confiscated and authorities will be informed to take further action. Your cooperation and support with this is appreciated. We reserve the right to refuse admission or to evict any person from CarFest for drunkenness, unruly behaviour or for breaking any of these conditions.

Photography & Videography

The CarFest Official media team and a number of independent production companies will be taking photographs and filming this event. By entering the event you consent to your image being used in any future CarFest and CarFest promotion. If you do not wish your image to be used please go the Information Point or speak to the photographer/camera team at the time.

Track accidents

Motorsport can be dangerous. Despite the organisers taking all reasonable precautions unavoidable accidents can happen. In respect of these you are present at your own risk.

Festival Ground

CarFest is held on agricultural land. The organisers and the venue owner would like to remind you that the paths and grounds within the event and camping areas may be uneven. Whilst every reasonable effort has been taken to ensure your safety at all times, visitors are requested to take care, especially after dark or in muddy or wet conditions. Neither the organisers nor venue owner can accept responsibility for injury as a result of ground conditions however sustained whilst on these premises

Line-up & Festival content

We reserve the right make changes to the line up without notification. This includes music line-up, speakers, activities and vendors.

We remind all performers to remember there are children present and to use appropriate language, however, we cannot ensure they will follow this advice. Some of our comedians and music acts' material may not be suitable for younger audiences (and some adults).

Strobe lighting, pyrotechnics and lasers may be used at the festival.

Is the event suitable for young children?

Many young children have enjoyed CarFest - some of them enjoying live music for the first time on the shoulders of their parents, which is a great sight to behold. However, there are some precautions you may wish to take to ensure that it is an enjoyable experience for you all.

The Track Show may feature Formula 1 and other cars which are very loud. If you would like to watch these from close quarters, we would recommend bringing and using ear protection on children for their own comfort. Likewise, it is not recommended that young children get too close to the sound systems for the Main Stage.

It is also worth noting that the music on each evening will go on until 10pm or 11pm. We rely on your judgement to determine whether your child will find this enjoyable or not.

Can I park at CarFest?

Car parking is available to all festival ticket holders and Car Parking passes must be purchased before attending the event

A car parking pass is required to park your car in the relevant car park. Please purchase a Weekend Car Parking Pass (or Big Early) or a Day Car Parking Pass for each car you’ll be bringing.

Please note, a car parking pass is not required for those staying with one of our glamping provider Hotel Bell Tent, Perfectly Pitched or Tangerine Fields.

A car parking pass is not required for blue badge holders.

A car parking pass is not required for the car towing a caravan in our CCV field (included in the CCV Permit). If you/members of your party are bringing additional cars in the CCV campsite, you’ll need to purchase a CCV car parking pass for those.

Car Parks are located within the festival site and are professionally managed. There is also 24-hour security on-site, which includes regular patrols of the parking areas. All types of vehicles are permitted in the car parks, including motorbikes and live-in vehicles, although it is not permitted to sleep in live-in vehicles in the parking areas.

Please note that there is NO vehicular access within the main CarFest campsite; cars must be parked in the campsite car park and all items carried in. Only the Caravan/Campervan and Accessible campsites can be driven into. All cars/tow vehicles in Caravan/Campervan sites can be unhitched and parked in designated parking areas. They cannot be left within the allocated pitch.

Please note that all vehicles are left at the owners own risk and Car Fest can accept no liability for any damage or loss caused during entry / exit or use of the car parks.

Electric Car Charging is not yet confirmed for our 2025 event.

There are no specific cycle-parking facilities, although there will be fencing to which you may secure your bike. We are unable to take responsibility for bicycles secured in this way. Please note, bicycles are not permitted on the festival ground.

Can I bring my live-in vehicle?

A caravan/campervan permit gives your live-in vehicle access to our Caravan campsite. Permits are allocated per vehicle.

Caravan Site Permits allow the use of caravans, campervans, motorhomes, roof-tents and trailer-tents. You will have a 9x6m pitch allocated. Vehicles that don’t fit within the 9x6m pitch will be refused entry, even if you have purchased 2 permits.

Standard ground-based tents CANNOT be pitched in these campsites for Health and Safety reasons.

Additional cars cannot be parked next to your live-in vehicle. A separate car parking pass is available to purchase for additional cars.

When you reach the ticket purchasing page, first select CCV Camping ticket or CCV Camping + Big Early for each member of your party attending (or the Premium version of each of these ticket types), then add a Campervan Permit to your order.*

All caravan and campervan pitches are 9x6 meters with access to power, showers, toilets, drinking water, and waste disposal units. All tow vehicles will be directed to park in an adjacent field which will be easy to access. Pitches are attributed on a first-come, first-served basis.

You must display your permit clearly in the windscreen of your vehicle when accessing the site. This will be sent to you along with the tickets you have purchased.

*Like all tickets, CarFest permits are in high demand, so we have limited each transaction to a maximum of 2 permits.

**Subject to permit availability.

Can I bring my bike to CarFest?

There are no specific cycle-parking facilities, although there will be fencing to which you may secure your bike. We are unable to take responsibility for bicycles secured in this way. Please note, bicycles are not permitted on the festival ground.

Is CarFest accessible for people with a mobility impairment?

Yes, CarFest is accessible for people with a mobility impairment. For full details on disabled access and Personal Assistant tickets please visit our Accessibility page.

Please note that applications for Personal Assistant Tickets and Accessible Campsite will be open from November.

Are dogs/pets allowed at CarFest?

No, due to safety and hygiene reasons dogs/pets are not allowed on site. Only Assistance Dogs are allowed at CarFest. No assistance dog will be allowed on site if not previously approved by our accessibility team and without the relevant ticket. Visit Accessibility to learn more.

Are we allowed to bring picnics, blankets & chairs?

We allow picnics, soft drinks, blankets and folding chairs to be brought in and set up beyond the marked out ‘standing only’ area of the music arena. Please note, our policy is one chair per person and these chairs must be foldable. We do not allow gazebos, laysacs, windbreakers or tents. Structures like these block the view of the stage for other CarFesters, so please be considerate of others when setting up your area for the evening and don’t take up too much space!

Smoking Policy

Smoking is not allowed in any of the marquees or structures. Smoking will also not be allowed around any cars. Visitors who wish to smoke are asked to respect others by refraining from smoking in busy areas, around children or around food.

Disposable vapes are not allowed.

When do the Festival Doors open?

If you are a day visitor

Day visitor car park usually opens for ‘Day’ and ‘Weekend Without Camping’ visitors at 11am on Friday and 9am on Saturday and Sunday. Please do not arrive before this time as there is no space for cars to queue. The show usually opens at 12pm on Friday and 10am on Saturday and Sunday. The event usually finishes between 10:30pm-11pm. Exact timings will be confirmed and shared closer to the event.

If you are a Big Early visitor

The Big Early campsite doors usually open from 4pm to 8pm on the Thursday. Please note that we will be unable to accommodate late arrivals and please do not arrive before 4pm as we might not be ready and we cannot block the local roads. Exact timings will be confirmed and shared closer to the event.

If you are a camping visitor

The camping doors usually open at 8am on Friday, with the Festival opening at 12pm, but the exact timings will be confirmed and shared closer to the event. 

Can I leave and come back to the event?

You will receive an entry wristband on arrival which will let you come in and out the festival, as long as you keep it on.

Can I volunteer at CarFest?

To volunteer at CarFest 2025 please follow the instructions on this page.

OUR HEADLINE PARTNER

Supported by

PROUD TO BE SUPPORTING UK CHILDREN’S CHARITIES