Carfest

FAQs

If you have any ticket related enquiries about CarFest or Retro CarFest, queries not directly answered here, please feel free to email us at tickets@carfest.org.

Any other queries please email info@carfest.org

Ticketing Queries

I have tickets for CarFest 2020, are they valid for CarFest 2021?

All ticket holders for CarFest 2020 will have had their CarFest tickets automatically rolled over to CarFest 2021, unless we heard otherwise from them. All ticket information and booking details from SEE Tickets will remain the same for existing bookers.

When is the next ticket sale date?

Our next ticket sale date is taking place on Thursday 1st April from 8am.  Click the following links to see what ticket types are available at CarFest and Retro CarFest. Please note, as tickets from 2020’s show have been rolled over, ticket availability is limited this year.

What ticket types do you have available in the next ticket sale for CarFest North and CarFest South?

All our ticket types can be found here and will be available in limited quantities: Camp pricing types

When will I receive my physical tickets?

This year, in light of the current circumstances and to remain environmentally friendly we will be supplying you with PRINT AT HOME tickets. We will not be sending out physical tickets for CarFest this year. Your tickets will be sent to you via email, approximately 2-3 weeks prior to the festival. The ticket will be attached to your confirmation in the form of a PDF. Each ticket purchased will have its own page on the document, with its individual barcode.

If you who lose your tickets, you can use the order tracker here: https://carfest.seetickets.com/customerservice to download your tickets. To log into the order tracker you simply need to enter your order reference number and either your postcode, telephone number or last 4 digits of the payment card used when booking.

I’ve not received my ticket booking confirmation email?

When booking your tickets online, you should receive a confirmation email shortly after, from SEE Tickets. This email will show details of your order including: show, date, venue, number of tickets, and booking reference. Sometimes this email can land in your junk mailbox, so please check whether it has landed in there. If you haven’t received a confirmation email, have lost/deleted it, or you’re not sure whether or not your booking went through, you can get your order details resent to you. Here.

What does the Refund Protection Insurance cover?

Additional TicketPlan Cancellation Protection is available at the time of booking from SEE Tickets. CarFest tickets are non-refundable, however this will protect you against cancellation resulting from accidents and unexpected illnesses. Full details are included in the TicketPlan terms and conditions. *Please check these carefully to ensure you have the cover you require.

*Please note - TicketPlan is an external ticket protection provider and CarFest or Brand Events takes no responsibility for this service. All claims must be handled with them directly.

I need to amend my postal/email address

If you need to make amendments to your booking you can use the order tracker here: https://carfest.seetickets.com/customerservice. You will need to enter your See Tickets order reference number and then either the postcode or telephone used when booking. If you don’t have these details then please use the ‘Forgotten your details?’ option and enter the email address used when booking.

Can I upgrade/change my tickets?

You will be able to upgrade and add tickets to an existing booking where there is availability. You can do this directly with our ticket provider See Tickets herehttps://carfest.seetickets.com/customerservice/. Simply use the contact form or speak to one of the Customer Care agents via the Live Chat function, available 7 days a week. You will need to enter your See Tickets order reference number and then either the postcode or telephone used when booking. If you don’t have these details then please use the ‘Forgotten your details?’ option and enter the email address used when booking.

Can I get a refund/exchange/rollover over my tickets or swap my booking?

Please note under normal circumstances we do not offer any refunds/exchanges/rollovers or swapping on tickets.

Due to COVID there were special circumstances under which some individuals were eligible for refunds. However, the deadline for this was the 30th April. Further, the deadline to swap or rollover your tickets was Friday 28th May.

If you do not want your CarFest tickets we recommend

Please note that in these current challenging times if the event is cancelled and not rescheduled at all directly as a result of Covid-19, we will refund all tickets.

General Questions

How many people will there be at this year’s festivals?

We are still being cautious and the safety of our visitors is paramount. As such, we will only be releasing a limited number of tickets to keep our capacity at what we feel is a safe limit, until we are informed otherwise by the government.

Our capacity for CarFest will be restricted to 20,000 ticket holders per day at CarFest North and 25,000 at CarFest South.

The Capacity for Retro CarFest is 10,000 ticket holders per day.

Now you’re increasing capacities – will the site still be safe/will there still be Covid compliant measures in place?

All CarFests will be carefully designed to ensure the whole site, including staff and visitors meet with the latest government guidelines around Covid-19 at the time of opening. Your safety is important to us. For more information please follow the link covid compliant

I don’t feel comfortable with the amount of people now coming to CarFest North and South – can I get a refund?

You have a few options:

(Please note the deadline has passed for any request on ticket swaps/rollovers and refund.)

What happens if you can’t go ahead/the event is cancelled?

We are confident that our CarFest festivals will go ahead. If in the unlikely event of postponement, to either later in the year or to 2022, then your tickets will be automatically rolled over.

Will you be announcing more line-up/content on the next ticket sale?

The current main stage line ups have been confirmed for all three festivals and is available to view here.

We may have some surprise guests added to the line-up in the build up to the weekends: Please sign up to our newsletter(link) and check socials and the website for any updates and announcements.

Will I be required to have a test/or vaccine to attend CarFest?

We currently do not plan to test visitors on entry, or check vaccination history. However should government guidelines require us to implement this procedure, we will do so and inform all of our ticket holders in advance.

What’s your festival policy?

Please observe our festival policy below:

Please do NOT bring any of the following onto any part of the CarFest Site, including car parks and campsites:

  • Gazebos
  • Windbreakers
  • Glass bottles
  • Disposable BBQs
  • Open fires
  • Drones
  • Chinese lanterns
  • Fireworks
  • Illegal substances of any kind
  • Any pet animals or birds

Note: The only animals allowed on site are Assistance Dogs.

Please do NOT bring any alcohol onto the festival site, a small quantity may be brought into the campsites. Bag searches will be carried out at each entry point to the festival site.

We reserve the right to refuse admission or to evict any person from CarFest for drunkenness, unruly behaviour or for breaking any of these conditions.

No under 18s will be admitted without a responsible adult. Items restricted from the marked standing area in front of the main stage include chairs, trolleys, gazebos, laysacs, windbreakers and tents.

We will be taking photographs and filming this event. By entering the event you consent to your image being used in any future CarFest and CarFest promotion. If you do not wish your image to be used please go the Organisers Office or speak to the photographer/camera team at the time.

Drones are not permitted at the festival or campsites. It is a criminal offence to fly drones over populated areas such as festivals. To commit such an offence is punishable and can lead to a 5-year prison sentence and or unlimited fine. Any drones and the pilots thereof, found flying will have equipment confiscated and authorities will be informed to take further action. Your cooperation and support with this is appreciated.

We’re sorry if any of your personal property is lost or damaged whilst at CarFest. Neither the organisers, venue owner or Charity Partners can be held responsible.

Motorsport can be dangerous. Despite the organisers taking all reasonable precautions unavoidable accidents can happen. In respect of these you are present at your own risk.

CarFest is held on agricultural land. The organisers and the venue owner would like to remind you that the paths and grounds within the event and camping areas may be uneven. Whilst every reasonable effort has been taken to ensure your safety at all times visitors are requested to take care, especially after dark or in muddy or wet conditions. Neither the organisers nor venue owner can accept responsibility for injury as a result of ground conditions however sustained whilst on these premises.

How much money goes to charity?

CarFest 2019 raised £2.5 million for BBC Children in Need and our other partner charities - Ellen Macarthur Cancer Trust, Rainbow Trust, Starlight Children’s Foundation, Teenage Cancer Trust and projects associated with The Sun’s Who Cares Wins campaign.

Since CarFest started in 2012, we’ve raised a total of £16 million for BBC Children in Need and other UK Children’s Charities. Amazing!

In 2021, all profits from CarFest and Retro CarFest, including a guaranteed 20% of the face value price of each ticket, will be donated to UK Children’s Charities.

For full details of our 2021 charity partners, click here.

Is the event suitable for young children?

Many young children have enjoyed CarFest - some of them enjoying live music for the first time on the shoulders of their parents, which is a great sight to behold. However, there are some precautions you may wish to take to ensure that it is an enjoyable experience for you all.

The Track Show may feature Formula 1 and other cars which are very loud. If you would like to watch these from close quarters, we would recommend using ear protection on children for their own comfort. Likewise, it is not recommended that young children get too close to the sound systems for the main stage. Ear defenders are available from the Organisers Office.

It is also worth noting that the music on each evening will go on until 10pm or 11pm. We rely on your judgement to determine whether your child will find this enjoyable or not.

What are the opening & closing times?/When can campers arrive?

THURSDAY: Ticket holders who have purchased BIG EARLY must arrive between 4pm – 8pm. If you do not have a ticket you cannot enter the site.

FRIDAY: Campers can arrive from 7am when the car park opens, with the campsite opening at 8am for campers to set up. Day visitors can arrive from 11am when the day visitor car park opens. The festival site opens at 12pm and closes at 10.30pm.

SATURDAY: Day visitors can arrive from 9am when the day visitor car park opens. The festival site opens at 10am and closes at 11pm.

SUNDAY: Day visitors can arrive from 9am when the day visitor car park opens. The festival site opens at 10am and closes at 10:30pm.

MONDAY: Campers may camp on Sunday evening and are asked to leave the site by 11am on Monday.

*All times are subject to change. Final times will be emailed to all ticket holders closer to the festival.

Can I park at CarFest?

Car parking is available to all festival ticket-holders. Car Parks are located within the festival site and are professionally managed. There is also 24 hour security on-site, which includes regular patrols of the parking areas. All types of vehicles are permitted in the car parks, including motorbikes and live-in vehicles, although it is not permitted to sleep in live-in vehicles in the parking areas.

Please note that there is NO vehicular access within the main CarFest campsite; cars must be parked in the campsite car park and all items carried in. Only the GREEN, CAMC Campervan/Caravan and Accessible campsites can be driven into. All cars/tow vehicles in GREEN and CAMC must be unhitched and parked in designated parking areas. They cannot be left within the allocated pitch. Parking passes are free with your CarFest order.

Can I bring my bike to CarFest?

There are no specific cycle-parking facilities, although there will be fencing to which you may secure your bike. We are unable to take responsibility for bicycles secured in this way. Please note, bicycles are not permitted on the festival ground.

Is CarFest accessible for the disabled?

For full details on disabled access please visit our Accessibility Page.

Are there medical facilities in the campsite?

If you need medical assistance whilst on the campsite there is a First Aid Point located by the Campsite Management Tent. If you need medical assistance whilst on the festival site, the First Aid Point is located next to the Organiser's Office. In an emergency you should contact a security guard or steward who can contact First Aid by radio.

Are there ATM Machines on site?

There are ATM machines at CarFest, these will be located near the main festival bars.

Are we allowed to bring picnics, blankets & chairs?

We allow picnics, soft drinks, blankets and folding chairs to be brought in and set up beyond the marked out ‘standing only’ area of the music arena. Please note, our policy is one chair per person and these chairs must be foldable. We do not allow gazebos, laysacs, windbreakers or tents. Structures like these block the view of the stage for other CarFesters, so please be considerate of others when setting up your area for the evening and don’t take up too much space!

 

Our campsite rules

PLEASE FOLLOW THESE RULES FOR YOUR SAFETY

  • Only tents can be pitched in the general campsite (no trailer tents permitted)
  • No gazebos, or windbreakers are to be pitched in the campsite
  • Open fires, BBQs and disposable BBQs are not permitted
  • Generators are not permitted
  • Please use bins provided
  • Keep fire lanes clear
  • Empty toilet waste into tanks provided, not toilet units
  • Caravans and Campervans should bring sufficient gas bottles in the fitted cylinders on the vehicle only. No spare bottles should be brought on site
  • Only purpose built gas stoves with small gas bottles (2.2kg) are permitted, no spare bottles to be brought
  • There will be no vehicle movements on the campsite over the weekend
  • No sound systems will be permitted on site
  • Space will be allocated on a first come, first served basis
  • Sleeping in cars overnight is not permitted
  • Strictly no Fire /Chinese lanterns on site
  • Strictly no fireworks on site
  • No water source should be deemed drinking water unless specifically labelled as such
  • No glass onsite (including alcohol bottles)
  • In the event of needing assistance, medical or otherwise, please contact any steward or member of campsite staff who can radio for assistance
  • Please remain vigilant to fire safety in order to help keep yourselves and other festival goers safe
  • No pet animals or birds, with the exception of Assistance Dogs, are allowed in the campsite or the festival site

Thank you for your cooperation.

Are dogs/pets allowed at Camp CarFest?

No, due to safety and hygiene reasons dogs/pets are not allowed on site. Only Assistance Dogs are allowed at CarFest. Proof of personal assistance must be brought/provided upon entry.

Can I volunteer at Camp CarFest?

To apply to be a volunteer for 2021 please email info@carfest.org

CarFest encourages applications from deaf and disabled people. Assistance will be offered to those who wish to apply.

Please note, you must be over 18 years of age to apply.

Smoking Policy

Smoking is not allowed in any of the marquees or structures. Smoking will also not be allowed around any cars. Visitors who wish to smoke are asked to respect others by refraining from smoking in busy areas, around children or around food

Lost Property

Any enquiries about lost property should be made at the Organiser’s Office. We endeavour to reunite all lost property with its owners after the festival, so please email info@carfest.org with details of the item lost once you return home from the festival.

Camping Information

When can campers arrive?

You can arrive to pitch your tent from 7am on Friday or Saturday. The Festival site opens at 12pm on Friday and 10am on Saturday.

If you have a BIG EARLY Ticket, you can arrive from 4pm until 8pm on Thursday.

*Please note that all times are subject to change. Final details and timings will be sent out with your tickets, emailed to you and will also be updated on this page.

How long can I camp at CarFest?

If you have a WEEKEND + STANDARD CAMPING Ticket, your tickets include Friday, Saturday and Sunday night camping, should you wish to spend the whole weekend with us.

If you have a WEEKEND + STANDARD CAMPING + BIG EARLY Ticket, you can also camp on Thursday night. Catering and toilet facilities will remain open until Monday morning.

The campsite is open from 4pm on Thursday (for those with BIG EARLY Tickets) or 7am on Friday morning (for those with WEEKEND + STANDARD CAMPING Tickets) until 11am on Monday morning.

*Please note that all times are subject to change. Final details and timings will be sent out with your tickets and will also be updated on this page.

Are campervans, caravans and trailer-tents allowed?

Visitors must have purchased a Caravan/Campervan Permit to be allowed to camp at CarFest with their sleep in vehicle. *Details of how to purchase a permit for 2021 can be found on our Ticket Pricing and Types page under CARAVAN AND CAMPERVAN PERMITS (https://carfest.org/pricing-types/)

*Please note that there is NO vehicular access within the main Camp CarFest campsite; cars must be parked in the campsite car park and all items carried in. This means that caravans, campervans and trailer-tents are not permitted. Only the GREEN and CAMC Campervan/Caravan campsites can be driven into

Can I pitch a tent in the Campervan/Caravan Campsites?

GREEN, ORANGE/WHITE Campervan/Caravan Permits allow the use of caravans, campervans and trailer-tents. Standard ground-based tents CANNOT be pitched in these campsites due to Health and Safety reasons.

If you are putting up awning, they must be contained at least 50cm within your pitch as there needs to be a clear and uninterrupted gap between your pitch and the start of your neighbour’s pitch.

What size are the Camping and Caravan pitches?

Camping:

We do not limit our campers to a specific sized pitch however, do ask that you are respectful of your fellow CarFesters when setting up your tent.

Please note we do not allow gazebos or windbreakers to be pitched in the campsites as we have limited space to comfortably fit everyone into.

Please don’t try to reserve space for others, if you wish to camp with others please meet in the car park and enter the camp site together.

Caravans:

Those with GREEN Caravan/Campervan Permit will be allocated 9m x 6m pitches. Those with an ORANGE/WHITE Caravan/Campervan Permit will be allocated a 9m x 9m pitch.

Specific plots will be allocated upon arrival. We would ask guests to please respect the allocated pitch, although of course we understand there may be instances where vehicles exceed these dimensions slightly.

How do I upgrade to Glamping at CarFest North, CarFest South and Retro CarFest?

If you’re looking for an extra special treat, then take your pick from our Boutique and Readymade options. Blending the magic and romance of sleeping under canvas with special touches you might find in a boutique hotel, camping never sounded so chic! Follow the links below for full details.

CarFest North

Hotel Bell Tent (<a href="https://www.perfectlypitchedproductions.com/carfest-north" target="_blank">https://www.perfectlypitchedproductions.com/carfest-north</a>)

Tangerine Fields (CarFest North - Festivals & Events (<a href="https://tangerinefields.co.uk" target="_blank">tangerinefields.co.uk</a>)

 

CarFest South

Hotel Bell Tent (CarFest South — Hotel Bell Tent (<a href="https://perfectlypitchedproductions.com" target="_blank">perfectlypitchedproductions.com</a>))

Tangerine Fields (CarFest South - Festivals & Events (<a href="https://tangerinefields.co.uk" target="_blank">tangerinefields.co.uk</a>))

 

Retro CarFest

Hotel Bell Tent (Retro CarFest — Hotel Bell Tent (<a href="https://perfectlypitchedproductions.com" target="_blank">perfectlypitchedproductions.com</a>)

Perfectly Pitched (Retro Carfest — Perfectly Pitched Camping)

Retro CarFest

Why have you changed the dates of Retro CarFest?

We took the decision to move Retro CarFest to after the 21st June on the date that the government announced its hope to be in a position to remove all legal limits on social contact. The move to 13-15 August means that we are confident the event can go ahead as planned and welcome more visitors in a safer environment.

Will my tickets automatically be rolled over to the new dates in August?

Yes. You will receive an email from the CarFest team and See Tickets to let you know your tickets have been rolled over to the new dates of 13th-15th August.

I can’t make the new dates for CarFest Retro - what are my options?

You have a few options:

(Please note the deadline has passed for any request on ticket swaps/rollovers and refund.)

Can I pass on/sell my ticket to someone else?

If you are unable to attend, you can pass your ticket onto someone who is able to attend in your place by updating the booking details directly with our ticket provider See Tickets here

Will I receive a new booking confirmation email/new tickets now that the date has changed?

You will receive a new booking confirmation email, but your booking number will remain the same. Tickets will be sent out via email around 2 weeks before the event is due to start.

Will the line-up be the same now that the event has moved?

The current line-up has been confirmed and is available to view here

RunFestRun at CarFest

Can I access the RunFestRun event at CarFest South and take part in the runs even though my tickets are for CarFest South?

Yes – we have taken the decision to allow CarFest visitors to visit the RunFestRun festival site if you wish to. CarFester’s will have the opportunity to enter a run at RunFestRun if they choose to. Entries must be registered in advance and registration will be open for CarFesters in mid June. There will be an entry fee of £25 per adult and £15 per child per run.

Will RunFestRun ticket holders be able to come to CarFest?

RunFestRun is a separate event in the day, and all ticket holders will only be joining CarFest in the evening for the main stage entertainment. If any RunFestRun ticket holders wish to visit CarFest during the day they will be able to do so by purchasing a discounted Day ticket.

How can I feel safe at CarFest South with it combining with another event?

Each event operates independently each daytime, with RunFestRun visitors only joining CarFest each evening for the music performances. The combined visitor numbers are significantly lower than our normal CarFest capacity and substantially lower than approved licence limits.

Can I swap my CarFest ticket(s) for a RunFestRun ticket(s)?

Tickets can’t be swapped or changed in advance.

I have tickets for both CarFest South and RunFestRun – what do I do?

You can choose to go to both festivals throughout the weekend, but we need you to decide whether you would like to camp and/or park at RunFestRun or CarFest South.

If you choose to camp/park at CarFest, you get a full RFR refund but if you want to enter a run you need to register in advance. We will send you details of this nearer the time.

If you choose to camp/park at RunFestRun, you will get a full refund on your CarFest tickets and you will be sent a pass to CarFest.

Please contact info@runfestrun.co.uk with your booking ID and let them know which you would prefer.

Need more info?

Get in touch with us

    We’ve created three great festival weekends for 2021 and we’d love for you to join us and help us raise much needed funds for our charity partners. We’ll be celebrating our 10th birthday in style at all three weekends with the best music, fastest cars and the brightest stars!