FAQs

Do you have a query about your ticket or something else at CarFest? Then please take a look through our FAQs below as we can help answer your questions! And if you can’t find the answer to your question here, feel free to drop a line to our team:
GET IN TOUCH      

Ticketing Queries

When will tickets go back on sale?

Our first ticket release has now ended but we will be back on sale in Spring Time! We would recommend you joining our waiting list here to be first in line on our second ticket release!

https://carfest.org/waiting-list/

What ticket types are available?

All our ticket types can be found on our Ticket Types & Prices page. Please note tickets are available in limited quantities: Click Here

When will I receive my CarFest tickets?

To remain environmentally friendly, we will be supplying you with PRINT AT HOME E-TICKETS. Your tickets will be sent to you via email, approximately 1-2 weeks prior to the festival. The ticket will be attached to your confirmation in the form of a PDF. Each ticket purchased will have its own page on the document, with its individual barcode. If you lose your tickets, you can use the order tracker here: https://carfest.seetickets.com/customerservice to download your tickets. To log into the order tracker, you simply need to enter your order reference number and either your postcode, telephone number or last 4 digits of the payment card used when booking.

I’ve not received my ticket booking confirmation email.

When booking your tickets online, you should receive a confirmation email shortly after from SEE Tickets. This email will show details of your order including: show, date, venue, number of tickets, and booking reference. Sometimes this email can land in your junk mailbox, so please check whether it is there. If you haven’t received a confirmation email, have lost/deleted it, or you’re not sure whether or not your booking went through, you can get your order details resent to you. https://www.seetickets.com/customerservice Please note: The ‘forgotten your details?’ option only works if you enters the same email address that you used on your order.

What does the Refund Protection Insurance cover?

Additional TicketPlan Cancellation Protection is available at the time of booking from SEE Tickets. CarFest tickets are non-refundable, however this may protect you against cancellation resulting from accidents and unexpected illnesses. Full details are included in the TicketPlan terms and conditions. *Please check these carefully to ensure you have the cover you require. Please note - TicketPlan is an external ticket protection provider and CarFest or Brand Events takes no responsibility for this service. All claims must be handled with them directly: https://www.ticketplangroup.com/

I need to amend my postal/email address

If you need to make amendments to your booking you can use the order tracker here: https://carfest.seetickets.com/customerservice . You will need to enter your SEE Tickets order reference number and then either the postcode or telephone number used when booking. If you don’t have these details then please use the ‘Forgotten your details?’ option and enter the email address used when booking.

Can I upgrade my tickets?

You will be able to request this upgrade directly with our ticket provider See Tickets here and use the contact form on their website, when tickets go back on Sale, in Spring Time.

We offer upgrades to customers, when there is availability. We only offer the ability for customers to upgrade specific ticket types so please take a careful look through the list below:

Upgrade a ‘Day’ ticket to ‘Premium Day’ ticket

  • Upgrade a ‘Weekend without Camping’ ticket to ‘Premium Weekend without Camping’ ticket
  • Upgrade a ‘Weekend with Camping’ ticket to ‘Premium Weekend with Camping’ ticket
  • Upgrade a ‘Big Early Weekend with Camping ticket’ to ‘Big Early Premium Weekend with Camping ticket.
  • Upgrade a ‘Day’ ticket to ‘Weekend without Camping’ ticket or ‘Weekend with Camping’ or ‘Big Early Weekend with Camping’ ticket (this also applies to ‘Premium’ ticket types.

You will need to enter your See Tickets order reference number and then either the postcode or telephone used when booking. If you don’t have these details then please use the ‘Forgotten your details?’ option and enter the email address used when booking.

Please note that upgrades are only subject to availability.

I need to add ticket(s) to my booking. How do I do this?

You will be able to add general tickets, children’s tickets and permits to an existing booking when tickets go back on sale in Spring Time, where there is ticket availability only.

Please click the ‘Book Tickets’ button on our website then click on the ‘Already Ordered Tickets’ option on the booking page.

You will then need to enter your Booking Reference Number and Email Address. All ticket options will appear, however you will only be able to add on tickets that comply with your order. If you aren’t able to continue to ticket check out page, it

Any issues, please contact our team: info@carfest.org

Can I get a refund, exchange or swap on my ticket?

We have a strict no Refund Policy. Therefore, we do not offer any refunds or exchanges on CarFest tickets.

I need to add ticket(s) to my booking. How do I do this?

You can add general tickets, children’s tickets and permits to an existing booking where there is ticket availability.

Please click the ‘Book Tickets’ button on our website then click on the ‘Already Ordered Tickets’ option on the booking page

You will then need to enter your Booking Reference Number and Email Address. All ticket options will appear, however you will only be able to add on tickets that comply with your order. If you aren’t able to continue to ticket check out page, it

Any issues, please contact our team: info@carfest.org

Can I sell my CarFest tickets?

As CarFest tickets are not name specific, you can pass them along to family and friends! Alternatively, we recommend advertising the tickets on ticket resale websites or Facebook group such as CarFest Buddies tickets, managed by a community of CarFest lovers. However, please note that nor CarFest or SEE Tickets can be held responsible for any tickets sold or passed on.  

What is included in the Premium Offer?

Premium tickets includes access to the Premium Lounge, a bottle of prosecco per couple or soft drink/non-alcoholic option, complimentary tea and coffee throughout the day, luxury restrooms, commemorative wristband, complimentary show guide, screens with live feed to Main Stage and phone charging hub.

How many family tickets can I buy?

So that a maximum of families can benefit from the family ticket, we are limiting this ticket type to maximum one ticket per booking.  

How many tickets can I buy?

You can purchase up to 20 tickets in one order, but 10 tickets per ticket type.

Please note that you can only purchase 1 Family Ticket and 2 Caravan Permits per booking.

General Questions

When will you be announcing line-up/content for CarFest 2022?

We will be announcing our music line-up and content throughout the year!

Please sign up to our newsletter and check socials and the website for any updates, announcements and surprises : https://carfest.org/newsletter/​​​​​​​

Will I be required to have a test or vaccine to attend CarFest?

We will align our policies with government guidelines when the festivals come around. We will communicate with all bookers close to the festival on what they are expected to provide.

How much money goes to charity?

CarFest 2021 raised £2.75 million for BBC Children in Need, Comic Relief, Ellen MacArthur Cancer Trust, My Black Dog, Rainbow Trust, Starlight Children’s Foundation, Teenage Cancer Trust and local hospices.

Since CarFest started in 2012, we’ve raised a total of £19 million for our UK partner charities. Amazing!

All funds raised by CarFest In 2022, as well as a guaranteed 15% of the price of each ticket will be donated to our charity partners:

Head to our charity partners page for more details.

Are the events suitable for young children?

Many young children have enjoyed CarFest - some of them enjoying live music for the first time on the shoulders of their parents, which is a great sight to behold. However, there are some precautions you may wish to take to ensure that it is an enjoyable experience for you all.

The Track Show may feature Formula 1 and other cars which are very loud. If you would like to watch these from close quarters, we would recommend bringing and using ear protection on children for their own comfort. Likewise, it is not recommended that young children get too close to the sound systems for the Main Stage.

It is also worth noting that the music on each evening will go on until 10pm or 11pm. We rely on your judgement to determine whether your child will find this enjoyable or not.

Can I park at CarFest?

Car parking is available to all festival ticket holders. Car Parks are located within the festival site and are professionally managed. There is also 24-hour security on-site, which includes regular patrols of the parking areas. All types of vehicles are permitted in the car parks, including motorbikes and live-in vehicles, although it is not permitted to sleep in live-in vehicles in the parking areas.

Please note that there is NO vehicular access within the main CarFest campsite; cars must be parked in the campsite car park and all items carried in. Only the Caravan/Campervan and Accessible campsites can be driven into. All cars/tow vehicles in Caravan/Campervan sites can be unhitched and parked in designated parking areas. They cannot be left within the allocated pitch.

Parking passes are free with your CarFest order. Please note Day Visitors are not required to hold a parking pass.

Electric Car charging is not currently available, but we are looking into options for the future.

Can I bring my bike to CarFest?

There are no specific cycle-parking facilities, although there will be fencing to which you may secure your bike. We are unable to take responsibility for bicycles secured in this way. Please note, bicycles are not permitted on the festival ground.

Is CarFest accessible for the disabled?

Yes, CarFest is accessible for those with a disability! For full details on disabled access and Personal Assistant tickets please visit our Accessibility Page.

Are there ATM Machines on site?

There are ATM machines at CarFest, please refer to the festival map whilst on site.

Are we allowed to bring picnics, blankets & chairs?

We allow picnics, soft drinks, blankets and folding chairs to be brought in and set up beyond the marked out ‘standing only’ area of the music arena. Please note, our policy is one chair per person and these chairs must be foldable. We do not allow gazebos, laysacs, windbreakers or tents. Structures like these block the view of the stage for other CarFesters, so please be considerate of others when setting up your area for the evening and don’t take up too much space!

Are dogs/pets allowed at CarFest?

No, due to safety and hygiene reasons dogs/pets are not allowed on site. Only Assistance Dogs are allowed at CarFest. Proof of personal assistance must be brought/provided upon entry.

Can I volunteer at CarFest?

To apply to be a volunteer for 2022 please email info@carfest.org. Please email us your name, contact email and what event you’d like to volunteer for.

CarFest encourages applications from deaf and disabled people. Assistance will be offered to those who wish to apply.

Please note, you must be over 18 years of age to apply.

Smoking Policy

Smoking is not allowed in any of the marquees or structures. Smoking will also not be allowed around any cars. Visitors who wish to smoke are asked to respect others by refraining from smoking in busy areas, around children or around food.

What is your festival policy?

Please carefully observe our festival policy below before joining us at CarFest.

Please do NOT bring any of the following onto any part of the CarFest Site:

Gazebos
Windbreakers
Glass bottles
BBQs
Open fires
Drones
Chinese lanterns
Fireworks
Illegal substances of any kind
Any pet animals or birds
Vehicle towed trailers

Note: The only animals allowed on site are Assistance Dogs.

Please do NOT bring any alcohol onto the festival site. Bag searches will be carried out at each entry point to the festival site.

We reserve the right to refuse admission or to evict any person from CarFest for drunkenness, unruly behaviour or for breaking any of these conditions.

No under 18s will be admitted without a responsible adult. Items restricted from the marked standing area in front of the main stage include chairs, trolleys, gazebos, blankets, laysacs, windbreakers and tents. Please note gazebos, windbreakers and tents are forbidden from CarFest in general.

We will be taking photographs and filming this event. By entering the event you consent to your image being used in any future CarFest and CarFest promotion. If you do not wish your image to be used please go the Organisers Office or speak to the photographer/camera team at the time.

Drones are not permitted at the festival. It is a criminal offence to fly drones over populated areas such as festivals. To commit such an offence is punishable and can lead to a 5-year prison sentence and or unlimited fine. Any drones and the pilots thereof, found flying will have equipment confiscated and authorities will be informed to take further action. Your cooperation and support with this is appreciated.

We’re sorry if any of your personal property is lost or damaged whilst at CarFest. Neither the organisers, venue owner or Charity Partners can be held responsible. We strongly recommend never leaving any valuables unattended in the festival site.

Motorsport can be dangerous. Despite the organisers taking all reasonable precautions unavoidable accidents can happen. In respect of these you are present at your own risk. CarFest is held on agricultural land. The organisers and the venue owner would like to remind you that the paths and grounds within the event = may be uneven. Whilst every reasonable effort has been taken to ensure your safety at all times visitors are requested to take care, especially after dark or in muddy or wet conditions. Neither the organisers nor venue owner can accept responsibility for injury as a result of ground conditions however sustained whilst on these premises

Camping Information

What is the ‘Big Early’?

The Big Early allows you and your CarFest clan to set up and get settled into the CarFest campsite before the CarFest madness begins! The ‘Big Early’ takes place on the Thursday evening before CarFest, and allows you as a visitor to arrive one day earlier to pitch your tent/caravan early and get all settled in before the festival begins. Arrival is usually between the times of 4pm - 8pm (this will be fully confirmed closer to the festival dates).

The Big Early also provides some entertainment in the campsite for you to enjoy, which includes Bedtime stories (for the little ones), a Silent Disco (for all ages) and other fun-filled activities! There will also be some food and refreshment stands in the campsite, for those who want to grab a bite to eat! 

Please note that Drinking water points, wash up tents, toilets will be open on Thursday at the Big Early. However, showers won’t be open until Friday morning and only at the times indicated at the units visible on site.

What should I bring if I’m camping at CarFest?

It’s so important that you bring the right essentials to CarFest, to make your camping experience with us as smooth as possible! Make sure to pack for all weather, whether it rains or shines, so you feel comfortable through the festival weekend.

Here are a few essentials that the CarFest team recommends bringing…

 

  • Tent
  • Sleeping bags/pillows
  • Sleeping mat 
  • Camp chairs
  • Camp tables
  • Flashlight/Lantern
  • Picnic Blanket
  • Kitchen essentials (no BBQ’s or open fires allowed)
  • Toilet Roll
  • Hand Sanatiser/Wipes

Personal belongings to bring: 

  • Waterproof coat
  • Suncream
  • Sun hat
  • Bodywash & towel
  • Plenty of layers!
  • Wellies 
  • Rucksack
  • Bumbag
  • Ear Defenders
  • Refillable Water Bottle
  • Portable Phone Charger & Cable
  • A small hand-trailer to carry your belongings.

Do you offer glamping services at CarFest?

Yes, we do have glamping sites at CarFest and we are delighted to be partnering with Hotel Bell Tent and Tangerine Fields again for 2022! Our two glamping providers are experts in providing the ultimate luxurious glamping experience for their guests, right from the moment they arrive through to the moment they leave. 

Their boutique selection of tents will leave you spoilt for choice! 

All visitors wanting to book a glamping experience, must possess a ‘Weekend with Camping’ CarFest ticket. Please make sure you purchase this ticket type prior to booking boutique camping, otherwise you will be refused entry to the CarFest site.

Once you have purchased your ticket, please head over to your chosen glamping website to select your boutique camping experience! 

Hotel Bell Tent:: https://www.perfectlypitchedproductions.com/events-festivals

Tangerine Fields:: https://www.tangerinefields.co.uk/festivals

What is the difference between the green and the white caravan permit?

There is no fundamental difference between the green and white permit apart from the field’s location. Both will have the same facilities, including showers, toilets, drinking water points and waste disposal.  The green caravan field, which will go on sale first, is, however, about 5 minutes closer walking distance from the festival entrance at both venues.

Can I put on awnings?

You can put on awnings as long as you stay within your 9x6m pitch.